Randstad Clinical Operations in Waukegan, Illinois

Clinical Operations

job details:

  • location:Waukegan, IL

  • salary:$29 - $32.50 per hour

  • date posted:Wednesday, June 13, 2018

  • job type:Contract

  • reference:25423

job description

Clinical Operations

Job Title: Clinical Medical Services Specialist II

Position Description

  • As a member of the Customer Contact Center you will support our business strategy of assisting internal and external customers by collecting information for product safety reports, product complaints and responding to medical information requests related to Company products.

Position Responsibilities

  • Identify and collect adverse event information and complete the in-take of a Pharmacovigilance safety report in Company Safety System.

  • Respond to medical information requests using approved resources and document in Company's medical information system.

  • Identify product quality and device complaints and document in Company's product/device complaint system.

  • Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines.

  • Effectively communicate by actively listening to acquire information and understand anothers viewpoint to communicate clearly and establish rapport with customers, colleagues, and interdepartmental groups.

  • Strong verbal communication skills with external and internal customers.

  • Prepares information to communicate efficiently with customers using various mediums.

  • Understands and assimilates information to accurately respond by providing fair balanced scientific data to customers.

  • Use of multiple databases to document adverse event, medical information, and product complaint information.

  • Identify and communicate possible issues to manager.

  • May train others on specific, non-complex, process or database.

Position Requirements

  • Required - RN or RPh; Preferred - BSN, BSN with MS, PharmD

  • 1-2 years clinical health care or previous pharmaceutical industry experience.

  • Strong attention to detail and problem solving skills.

  • Strong (speed and accuracy) computer/ documentation skills.

  • Work well within a team

  • Display positive attitude


  • Medical, Dental, and Vision Insurance

  • 401K Plan with Company Match

  • Life and AD&D Insurance