Randstad client account director in United States

client account director in Slough posted: 16 april 2018

location slough , buckinghamshire

job category Human Resources

job type permanent

reference number 970930

contact randstad sourceright

job description

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright offers solutions across the in the Europe, Middle East and Africa (EMEA) region.

The Client Account Director will ensure that clients receive a proactive, excellent service, maximising the potential for business within that client globally. He/She will be a central management representative for the off-site Recruitment team managing the account in the most efficient way.

Your responsibilities will involve:

  • Development of existing services delivered to client accounts

  • Identification, initiation and implementation of new service offerings

  • Identification and development of key client relationships

  • Management of account performance to ensure KPI’s and SLA’s are exceeded

  • Direct Management of onsite Client Account Managers who in turn manage the onsite recruitment team

  • Attend on site team meetings

  • Meet with client sponsors on a monthly basis as a minimum

  • Ensure optimum staffing levels to service account effectively and profitably

  • Guide and mentor CAM to ensure effective management succession planning

  • Expand business areas / geographies within clients where possible

  • Ensure that we are paid appropriately for all services offered

  • Prepare and attend formal quarterly review meetings with client

  • Act as point of escalation for all issues that cannot be resolved by CAM

  • Conduct bi annual appraisals for CAMs

  • Guide CAM in conducting and reviewing staff appraisals to ensure relevant, realistic objectives are set

  • Ensure teams effectively utilize all possible methods to direct hire

  • Assist with new pitches

  • Assist with implementation of new accounts you will oversee as Account Director

  • Project work as and when required dependent on client needs

Education and Experience

General Education

University/Post Graduate.


General Experience

  • Experience of working in the recruitment industry managing international complex and sizeable client accounts, in either contract or permanent recruitment.

  • Ability to liaise with all levels of management, in particular Director level, both internally and client-facing.

  • Proven experience of developing relationships working at a strategic and operational level.

  • Previous experience in negotiating and managing commercial budgets.

Managerial Experience

  • Experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames.

  • Solid experience of people management and leadership in a results driven environment.

  • Experience of managing and motivating teams.

  • Demonstrated ability relying on experience and judgment to set and meet goals and deadlines.

  • Ability to develop and deliver business plans and strategies

At Randstad Sourceright, we are not simply focused on output, your input matters to us. You are valued as an individual who has varying priorities and goals over the course of your career, wherever it might take you. We empower you to have your own conversations to drive innovation, to develop your career and to ensure inclusive communication across all countries and at every level.

Where could a conversation with you take us and us take you?