Randstad VOIP Implementation tect in Tulsa, Oklahoma

VOIP Implementation tect

job details:

  • location:Tulsa, OK

  • salary:$20 - $30 per hour

  • date posted:Tuesday, September 11, 2018

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:644033

job description

VOIP Implementation tect

job summary:

We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for oversight of customer turn-up activities for our hosted voice-over-IP (VOIP) solution. This includes direct phone- and email-based interaction with end-users to coordinate actions and provide technical guidance to ensure customer readiness and a smooth service implementation experience.

location: Tulsa, Oklahoma

job type: Contract

salary: $20 - 30 per hour

work hours: 9 to 5

education: Bachelors

responsibilities:

  • Monitor, coordinate and track implementation activities/milestones

  • Lead proactive customer kick-off, overview and activation calls to ensure customer readiness

  • Coordinate field services dispatches & work with field service technicians

  • Answer reactive helpdesk & technical support inquiries via phone & email

qualifications:

  • Candidate must be proficient in writing and speaking French, preferably French Canadian.

  • Excellent verbal, written and interpersonal communication skills

  • Strong analytical and technical troubleshooting skills

  • Customer project management

  • VOIP CPE set-up and troubleshooting with Polycom SoundPoint endpoints & analog terminal adapters

  • Hands-on LAN / WAN configuration & troubleshooting...as it relates to VOIP

  • PacketSmart experience a plus

skills: - 4+ years in telecom service delivery or technical support

  • Telecom service provider technical environment with emphasis on VOIP services

  • Voice/VOIP service provisioning methods & procedures

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.