Randstad Operations Support Associate in Troy, Michigan

Operations Support Associate

job details:

  • location:Troy, MI

  • salary:$33,000 - $35,500 per year

  • date posted:Friday, September 7, 2018

  • experience:Experienced

  • job type:Permanent

  • reference:S_681562

  • questions:amber.slingerland@randstadusa.com248-786-5201

job description

Operations Support Associate

We are looking to hire an energetic and hard working professional to fill a DIRECT HIRE Level One Help Desk role. Our client is a fast growing software company located close to I-75 in Troy, MI. They have a fantastic culture and a great benefits package. The Troy office is a smaller office, with a team of 8 - 10 employees. This offers a very great team energy type of environment, so we are definitely looking for a true team player!

The main responsibilities of the role will be providing help desk support, software training, and consulting services to end users of company software products.

Other responsibilities will include software testing, data loading, and conducting sales demonstrations in support of the company's sales force.

Responsibilities:

Provide Level One help desk support.

Provide consulting services to customers. This consists of working with customers to identify how to best use the software.

Perform software testing for software upgrades and new product releases.

Teach software product training courses to customers.

Provide support to the companys Sales and Product Development functions.

Working hours: 7:00 AM - 6:00 PM

Skills:

  • High level of proficiency with Microsoft Office applications, especially Microsoft Excel

  • A high degree of comfort and skill with the internet, smart phones, tablets, and PCs

  • Proficient keyboarding skills for entering help desk tickets, emailing customers, etc.

  • Proficiency in HTML and Microsoft Access is not required, but is a plus

Qualifications:

Strong customer support and troubleshooting capabilities

A high level of written, spoken, and interpersonal communication skills

Ability to work independently with minimal oversight

Ability and willingness to travel on average 3 days per month

If you possess the above qualities and drive to be successful, please APPLY DIRECTLY TO THIS POSTING for consideration. You will be contacted by one of our recruiters.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.