Randstad Collections Representative in Tempe, Arizona

Collections Representative

job details:

  • location:Tempe, AZ

  • salary:$15 - $17 per hour

  • date posted:Wednesday, June 13, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_653104

  • questions:Madelaine.cerda@randstadusa.com602-274-0224

job description

Collections Representative

Our client in Tempe is seeking the most talented and innovative Collections Customer Service Representative to join their team. Be part of a growing, dynamic and innovative company in the subprime automotive industry.

The Customer Service Representative will take ownership of and be responsible for delivering exceptional service and value to our customers by carrying out various customer service related processes to assist in servicing active accounts

The schedule is a combination of open hours 8am-11:30pm. Shift days can vary Monday-Friday, with an occasional Saturday.

Mandatory OT can be expected during peak season.

Responsibilities:

Effectively handle and answer general customer inquiries as needed by phone or mail in an accurate and timely manner

Use investigative and active listening skills to assess each callers situation, answer questions and apply appropriate solutions to resolve the customers questions

Sort and distribute incoming and outgoing mail

Scan and file documents into imaging system

Verify credit bureau disputes

Working hours: 8:00 AM - 11:30 PM

Skills:

1-2 years relevant customer service experience (collections) preferred. Relevant experience can include title work, insurance, and/ or bankruptcy experience.

Proficient in MS Office Word/Excel

Detail oriented and the ability to multi task

Qualifications:

High School Diploma or equivalent required.

Spanish reading / writing / speaking skills are preferred- but not required

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.