Randstad Service Manager in Suwanee, Georgia

Service Manager

job details:

  • location:Suwanee, GA

  • salary:$85,000 - $95,000 per year

  • date posted:Monday, April 16, 2018

  • experience:0 years years

  • job type:Permanent

  • reference:139336

job description

Permanent position: Regional Service Manager for wide format printing needed just north of Atlanta GA. Responsible for providing high levels of service and addressing critical service issues within the assigned region. Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Offers relocation and excellent benefits. Excellent bonus opportunity. Travel estimated at 60%.

Responsibilities for the Service Manager

  • Oversees the scheduling and training of field service representatives

  • Handles service contracts and directs support services

  • Develops methods, guidelines, and policies to facilitate efficient service industry

  • Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed

  • Provides input to strategic decisions that affect overall service levels

  • Manage escalated issues arising from operations and requiring coordination with other departments

  • Monitor and follow-up as needed with all pertinent reporting (open calls, inventory variances, productivity, scheduling, call performance, profitability).

  • Oversee technician training and ensure proper cross training of staff

  • Interact with Clients and ensure the highest level of overall customer satisfaction

Requirements for the Service Manager

  • Bachelor's Degree or higher and 8-10 years field service experience and/or training; or combination of education and experience in fixing large wide format inkjet printers

  • Must be bi-lingual in English and Spanish

  • Proficient in Microsoft Office, including Word, Excel, and Outlook.

  • Must be able to travel up to 60% travel to South America

  • Must have valid driver's license