Randstad Help Desk Support Specialist (TS/SCI & CompTIA Certification Required) in Springfield, Virginia

Help Desk Support Specialist (TS/SCI & CompTIA Certification Required)

job details:

  • location:Springfield, VA

  • salary:$40,000 - $45,000 per year

  • date posted:Monday, April 16, 2018

  • job type:Permanent

  • industry:Information Technology

  • reference:614744

job description

Help Desk Support Specialist

Springfield, VA

Randstad Technologies is searching for a Help Desk Support Specialist to support our client in Springfield, VA providing technical support for computer systems, hardware, software and beyond.

Basic Job Duties:

  • Provide technical assistance and support related to computer systems, hardware, or software.

  • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

  • Assist in writing training manuals.

  • Respond to email or chat messages for customers seeking help and follows up with the customer to ensure issues have been resolved.

  • Walk customers through problem-solving process.

  • Gain feedback from customers about system usage.

  • Run reports to determine malfunctions that continue to occur.

Required Qualifications:

  • To be considered for this position you must hold an active TS/SCI security clearance.

  • Qualified candidates must have a current, CompTIA certification (Security+, Net+, A+, etc.)

Please send all resumes to zack.macdonald@randstadusa.com ASAP, please DO NOT apply unless you meet all of the aforementioned "Required Qualifications" -->TS/SCI (Active) PLUS a CompTIA certification!