Randstad Customer Service Representative in Springfield, Massachusetts

Customer Service Representative

job details:

  • location:Springfield, MA

  • salary:$13 - $18.46 per hour

  • date posted:Monday, July 9, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_660828

job description

Customer Service Representative

We currently have an opportunity with a Fortune 100 insurance company located in Springfield, MA. This is a rapidly growing industry and they urgently need Customer Service Representatives with previous customer service experience to help the business continue to grow! This is a temp-to-hire opportunity and is not a commissioned sales position. This position is an opportunity for you learn and establish yourself in a fast paced, high volume, growth environment.

Pay rate - $13.00/hr (Unlicensed) ---->$18.46/hr (Licensed)

Schedule would fall between:

M-F 8am-10pm

Sat 8am-8pm

Sun 11am-5pm (If you work a Sunday shift, you are able to make up the hours during another shift)

Zip: 01105

Responsibilities:

--Research and respond to customer inquiries in a high volume customer response center

--Handle inbound customer calls to process payments, offer billing solutions, endorse policies, and confirm coverage for 3rd parties for personal lines insurance policies

--Handle customer's direct and in-direct need

--Build rapport and educate the customer to assist them with their insurance needs

--Responsible for product offerings and education of Liberty Mutual products and services such as eservice, different billing options, etc.

Working hours: 8:00 AM - 5:00 PM

Skills:

--Reliability

--Self-motivation and organization

--Good problem solving skills and decision making ability

--Ability to learn and apply technical information in a fast-paced, demanding work environment

--Ability to follow policies and procedures; attention to detail

--Strong customer service skills

--Effective listening skills

--Strong written and verbal communication skills

Qualifications:

--High school diploma or equivalent

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.