Randstad Financial Processor in Scottsdale, Arizona

Financial Processor

job details:

  • location:Scottsdale, AZ

  • salary:$16 per hour

  • date posted:Thursday, October 11, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_693528

  • questions:iris.levy@randstadusa.com954-308-6735

job description

Financial Processor

Would you like to build a successful career with one of the world's largest investment management companies? Do you enjoy coming to work every day to care about your teammates and the clients you support? Do you possess the analytical skills and drive to research and resolve problems? Are you flexible and thrive in fast paced work environments? Our customer is growing and a Financial Processing Associate position has just become available.

Shift: 11:30-8 from Nov thru Mar, then 10:30-7 thereafter (due to daylight savings time)

Training is 3 weeks, 8:30am-5pm M-F, 100% attendance required

Responsibilities:

  • Service inbound customers calls in our call center

  • Answer questions about financial products and services

  • Act as a technical subject matter expert (paid training provided) to help retain and grow our customer base

  • *Career growth opportunities available!

Navigates specific recordkeeping systems to process 401(k) demographic and financial transactions for clients while maintaining high quality and productivity standards

  • Develops and maintains positive working relationships with employees in order to complete client requests

  • Demonstrates strong analytical and problem solving skills by identifying, addressing and resolving operational processing issues. Offers solutions and elevates complex issues that cannot independently be resolved

  • Takes initiative to resolve client issues in a timely manner in accordance with department guidelines

  • Provides input for the development and modification of processing procedures and workflow issues

  • Participates in company initiatives designed to improve processes

  • Provides coaching/training to less experienced employees

  • Participates in ad-hoc projects as assigned

  • Demonstrates a positive and calm demeanor

  • Maintains composure in a professional office setting

Working hours: 8:30 AM - 8:00 PM - Flexible shifts during these times

Skills:

Bachelor's degree is required.

Paid training is available. 8:30-5pm M-F.

Minimum one year general experience. Prior customer service experience, preferably in financial services is preferred.

  • Ability to demonstrate a strong working knowledge of computer and multiple software platforms as well as proficiency in Microsoft Office applications such as Word, Excel, Outlook.

  • Effective listening and probing skills to identify cures, understand needs and provide relevant solutions.

  • Ability to relate, empathize and quickly build rapport with peers and internal clients.

  • Interest in the financial services industry and a desire to help participants reach their financial goals through the highest standards of ethics and integrity.

  • Excellent verbal/written communication skills.

  • Demonstrated sound judgment and analytical skills.

  • Attention to detail

  • Ability to multitask in a highly visible, fast-paced, team-oriented environment.

Education:

Bachelors

Experience:

Entry Level

Qualifications:

Shift: 11:30-8 from Nov thru Mar, then 10:30-7 thereafter (due to daylight savings time)

Training is 3 weeks, 8:30am-5pm M-F, 100% attendance required

If this interests you and you would like to learn more, please email a current resume as a Word document to iris.levy@randstadusa.com and take a few minutes to complete our online application.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.