Randstad Customer Service Manager in San Diego, California

Customer Service Manager

job details:

  • location:San Diego, CA

  • salary:$40,000 - $43,000 per year

  • date posted:Monday, April 16, 2018

  • job type:Permanent

  • industry:Wholesale Trade

  • reference:S_634459

job description

Are you honest, friendly, have an eye for detail and love good service? If so, this is the position for you! Our client is a national market leader in providing their clients with targeted programs to meet their needs. Dealing with niche markets, they strive to provide their clients with top notch customer service and need your help to ensure this is happening in their current programs.

The responsibilities for this exciting position are as follows:

  • Coordination and Management of the mystery shopping team (Independent Contractors)

  • Performing Quality Assurance on all current programs

  • Reviewing all Mystery Shopper data and information

  • Analyzing data and creating program improvement plans based on information presented

  • Working in tandem with Operations Team and Field Team

  • Managing schedules, time sheets and other administrative duties as assigned

Working hours: M-F 9a-5:30p

Skills:

Qualifications:

  • 1-2 years of management experience

  • 1-2 of Quality Assurance experience

  • Strong leadership and management skills

  • Knowledge of the automotive industry is a plus!

  • Team Player

  • Must be extremely detail oriented

  • Proficiency in Microsoft Office Suite

  • Bachelor's Degree or relevant job experience

If you are interested, apply today! Or email resume to krissy.froncillo@randstadusa.com along with 2-3 professional references.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.