Randstad Customer Service Representative in Saint Petersburg, Florida

Customer Service Representative

job details:

  • location:Saint Petersburg, FL

  • salary:$14 per hour

  • date posted:Thursday, October 11, 2018

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_693443

job description

Customer Service Representative

We currently have an opportunity for a large healthcare services provider located in St. Petersburg, FL This is a rapidly growing industry and they urgently need a qualified customer service representatives to help the business continue to grow! Please take a look at the qualifications below and if interested please contact me immediately at Hailey.chelton@randstadusa.com

Long term temporary assignment with potential to go perm based on performance and attendance

Responsibilities:

? Practice exceptional customer service and telephone techniques

? Deliver verbatim scripting.

? Ability to maintain patience and professionalism with plan members.

? Ability to listen to members and multi-task.

? Ability to utilize rebuttals and address member concerns in a detailed manner.

? Maintain member confidentiality and follow all HIPAA guidelines.

? Demonstrate the ability to navigate multiple systems in order to schedule nurse practitioner appointments.

? Ability to meet quality assessments standards and call monitoring requirements

? Cooperate with co-workers and management while working toward department goals

? Maintain center standards for performance and productivity

? Follow all center policies and procedures.

Working hours: 7:00 PM - 7:00 PM

Skills:

High attention to detail

call center experience plus

medicare experience plus

Requires ability to navigate a computerized data entry system or other relevant applications.

Education:

High School

Experience:

Entry Level

Qualifications:

Position Requirements

? 6 months prior call center experience in sales, education, customer service, collections, or similar (required)

? High School diploma or GED equivalency

? 18+ years of age

? Computer and typing skills (Data entry)

? Reading ability

? Drug Test, background screen and education verification

Physical Requirements

? Ability to stand, bend, stoop, sit, walk, twist and turn

? Ability to use a phone or wear a headset for extended periods of time

? Ability to use a computer keyboard and mouse

? Work environment is indoors, majority of time is spent sitting at a desk

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.