Randstad Customer Service Intermediate level in Rochester, New York

Customer Service Intermediate level

job details:

  • location:Rochester, NY

  • salary:$14.50 - $15 per hour

  • date posted:Thursday, October 11, 2018

  • experience:Entry Level

  • job type:Temporary

  • industry:Health Care and Social Assistance

  • reference:S_693717

  • questions:colby.burke@randstadusa.com585-267-8910

job description

Customer Service Intermediate level

We are currently seeking several candidates for a consumer service specialist role with a company in the healthcare industry. This position requires individuals that have prior experience in customer service and have preferably worked with customers over the phone. This is a temporary contract position that will go through the end of January 2019. If you are interested in working for a well-known company and would like to gain experience in the healthcare field, this may be the position for you!

Hours: 3 shifts are open

8:00 am - 4:30 pm

9:30 am - 6:00 pm

11:30 am - 8:00 pm

Pay Rate: $14.50-$15.00/hr.


The positions responsibilities include:

  • Provide assistance to consumers seeking health care coverage

  • Process applications for health care coverage over the phone

  • Assist in explaining plan enrollment options such as covered services, participating providers, and cost

  • Responds to all inquiries consistent with confidentiality and privacy policies

  • Accesses, reads, and interprets data elements on computer systems

  • Enters appropriate data into computer systems

Working hours: 8:00 AM - 4:30 AM


Desired Skills:

  • Capable of speaking over the phone in a professional manner

  • Proficient typing skills

  • Good communication skills


High School


Entry Level


The following qualifications are required:

  • An Associates or Bachelors degree from an accredited college or university

  • Previous customer service experience

  • Preferable experience in call centers, human services, health care or service-related field

  • **Proficient in other languages is not required, but is preferable

If you meet the above requirements and are interested in this position, apply today! You can also send your resume to colby.burke@randstadusa.com and reference the "consumer specialist" position. For immediate consideration, email your resume and call us at 585-267-8910.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.