Randstad System Technician (Network Operations Center) in Rancho Cordova, California

System Technician (Network Operations Center)

job details:

  • location:Rancho Cordova, CA

  • salary:$28 - $35 per hour

  • date posted:Wednesday, June 13, 2018

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:627094

job description

System Technician (Network Operations Center)

Our client is currently seeking a System Technician (Network Operations Center) for a 3-6 month contract to hire opportunity located in Rancho Cordova, CA.

Description

Purpose: Perform front line troubleshooting as related to applications and network systems.

  • Create and manage trouble tickets, resolving, assigning and escalating as appropriate for timely resolution and response

  • Update operational run books for applications, databases, systems, and networks

  • Responsible for the initial triage and determination of system faults and performance issues

  • Monitor service levels and take appropriate action to maintain service level agreements

  • Provide escalation status notification throughout the enterprise on service impacting events

  • Resolve critical system issues on a 24x7 basis including notification, escalation and coordination

Education/Experience: ?

  • Associate's degree in Computer Science, MIS, related field or equivalent experience.

  • 1+ years of experience in IT or related area.

  • Healthcare experience preferred.

  • Entry level knowledge of event management systems and other industry standard NOC tools (i.e. HPOV, MRTG, CiscoWorks, SNMP, etc.), identifying and responding to alerts.

  • Knowledge of notification and escalation of events, network, hardware, telephony, and systems troubleshooting and support.

Top 3 skill sets needed for the position

  • Systems administration, system monitoring and incident management

  • Need DOD Clearance - go back 10 years (we can get this after they pass background)

Hours

8PM-10PM until 6AM (8 hour shifts)

M-F/Train during day, move to mid shift then go to night shift