Randstad Technical Helpdesk Support in Phoenix, Arizona

Technical Helpdesk Support

job details:

  • location:Phoenix, AZ

  • salary:$13 - $16 per hour

  • date posted:Thursday, May 17, 2018

  • job type:Contract

  • industry:Manufacturing

  • reference:621713

job description

Job Description:

Seeking a Help Desk Supporter to respond to requests for technical assistance via phone and electronically. Also diagnose and resolve technical hardware and software issues


  • Research questions using available information resources

  • Advise user on appropriate action

  • Follow standard help desk procedures

  • Log all help desk interactions

  • Redirect problems to correct resource

  • Identify and escalate situations requiring urgent attention

  • Track and route problems and requests and document resolutions

  • Prepare weekly activity reports

  • Inform management of recurring problems

  • Stay current with system information, changes and updates


  • Spanish speaking

  • Working knowledge of fundamental operations of relevant software, hardware and other equipment specifically mobile applications on Android and iOS.

  • Knowledge and experience of customer service practices

  • Related experience and training in troubleshooting and providing help desk support

  • Thorough understanding of mobile applications and their operating systems (iOS and Android)