Randstad Customer Service Supervisor in Orlando, Florida

Customer Service Supervisor

job details:

  • location:Orlando, FL

  • salary:$17 - $19 per hour

  • date posted:Monday, March 12, 2018

  • job type:Temporary

  • reference:S_622896

  • questions:pentrella.mitchell@randstadusa.com704/646-1181

job description

Are you passionate about Customer Service? Do you enjoy coaching your team to success? If so, we want you as a part of our team.

As a Randstad Supervisor, your focus will be on the development of Customer Care Representatives. You will partner with the Site Manager on recruiting efforts. You will lead a team of 50-60 CCRS and partner with the client to have coaching and performance related conversations. You will monitor and evaluate productivity issues and performance measures for management review.

Typical Duties


  • Developing and managing a talent pipeline that aligns with the client's needs and output requirements

  • Participating in hiring process by administering skill assessments, processing applications, and References

  • Effectively recruit, screen, interview, assess and hire sufficient candidates to fill open positions.

  • Coordinating onsite and external drug testing efforts

  • Completing and auditing payroll to ensure accuracy and compliance with policies and procedures

  • Maintaining electronic and paper records to ensure effective, orderly and legal storage of personnel data

  • Maintaining talent records in Randstad Front Office

  • Effectively coach and manage talent.

  • Distributing safety equipment and maintaining the necessary inventory

  • Undertaking any other tasks deemed appropriate to this role, as directed by the Site Manager

Working hours: 9am - pm



Bachelor's Degree and 1 years of management experience

High School Diploma and 2 years of management experience

1-3 years of Customer Service experience (preferably in Call Center setting)

Willingness to submit to a 10 year criminal background check, 7 years of employment, credit check and drug test in accordance to applicable state laws

Desired Skills:

Ability to coach and mentor employees preferred

Adaptable to change

Demonstrated success in other professional roles

Passionate about quality

Ability to multitask and thrive in a fast pace environment

Management Experience is a must!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.