Randstad Customer Service Supervisor in Orlando, Florida
Customer Service Supervisor
salary:$17 - $19 per hour
date posted:Monday, March 12, 2018
Are you passionate about Customer Service? Do you enjoy coaching your team to success? If so, we want you as a part of our team.
As a Randstad Supervisor, your focus will be on the development of Customer Care Representatives. You will partner with the Site Manager on recruiting efforts. You will lead a team of 50-60 CCRS and partner with the client to have coaching and performance related conversations. You will monitor and evaluate productivity issues and performance measures for management review.
Developing and managing a talent pipeline that aligns with the client's needs and output requirements
Participating in hiring process by administering skill assessments, processing applications, and References
Effectively recruit, screen, interview, assess and hire sufficient candidates to fill open positions.
Coordinating onsite and external drug testing efforts
Completing and auditing payroll to ensure accuracy and compliance with policies and procedures
Maintaining electronic and paper records to ensure effective, orderly and legal storage of personnel data
Maintaining talent records in Randstad Front Office
Effectively coach and manage talent.
Distributing safety equipment and maintaining the necessary inventory
Undertaking any other tasks deemed appropriate to this role, as directed by the Site Manager
Working hours: 9am - pm
Bachelor's Degree and 1 years of management experience
High School Diploma and 2 years of management experience
1-3 years of Customer Service experience (preferably in Call Center setting)
Willingness to submit to a 10 year criminal background check, 7 years of employment, credit check and drug test in accordance to applicable state laws
Ability to coach and mentor employees preferred
Adaptable to change
Demonstrated success in other professional roles
Passionate about quality
Ability to multitask and thrive in a fast pace environment
Management Experience is a must!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.