Randstad Customer Service EntryLevel in Oakland, California

Customer Service EntryLevel

job details:

  • location:Oakland, CA

  • salary:$15 - $16 per hour

  • date posted:Thursday, May 17, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_645030

  • questions:jackie.quilario@randstadusa.com510-268-0023

job description

Looking for qualified candidates that will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Pay rate: $15.00-$16hr

Shift: 8am-5pm

Responsibilities:

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers? needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Working hours: 8 AM - 5 PM

Skills:

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Qualifications:

must be able to pass drug test and background check

**IF YOU ARE INTERESTED IN LEARNING MORE ABOUT THIS OPPORTUNITY, PLEASE APPLY DIRECTLY TO THE POSTING AND FEEL FREE TO CONTACT ME DIRECTLY VIA EMAIL AT jackie.quilario@RANDSTADUSA.COM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.