Randstad IT Helpdesk Technician in Newberry, South Carolina

IT Helpdesk Technician

job details:

  • location:Newberry, SC

  • date posted:Tuesday, March 13, 2018

  • job type:Contract

  • industry:Information Technology

  • reference:607671

job description


Newberry, South Carolina

his role is the IT helpdesk and managing IT helpdesk for new Samsung Electronics factory in SC.

Primary responsibilities

  • Serving as initial point of contact for walk ups for internal applications, hardware, printers and remote technology

  • Serving as initial point of contact for laptop

  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk application

  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests

  • Manage user accounts from on boarding, updates, password resets, and off boarding

  • Troubleshooting and resolve all hardware, software and network problems

  • Escalate issues to second and third level support teams

  • Document procedures, FAQs, and inventory of assets


  • Strong working knowledge of core applications including Windows 10, Microsoft Office, imaging tool, Active Directory

  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools such as RDP, VNC, etc.

  • Good communication skills

  • Ability to prioritize and organize work

  • Be able to work as a member of a team


  • Associate's or equivalent degree/experience with 4 years of corporate helpdesk support experience

  • Proven experience as a help desk technician or other customer support role

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Able to install and configure Laptops, PC's and Desktops, Printers and peripherals

  • Ability to diagnose and resolve basic technical issues

  • Computer skills must include: Microsoft Office Suite , Windows OS(7/10)

  • Install and repair Printers

  • Experience with LAN and Cabling

  • Excellent communication skills

  • Customer-oriented and cool-tempered

  • BSc/BA in IT, Computer Science or relevant field