Randstad Customer Service Representative in Naperville, Illinois
Customer Service Representative
salary:$12 - $13.50 per hour
date posted:Monday, March 12, 2018
job type:Temp to Perm
industry:Administrative and Support Services
Randstad is hiring customer service representatives for a major financial firm in Naperville
Duration: 1 year assignment (potential to extend/go perm)
Duties may include:
-Provide assistance to the Account Management team with non-customer facing tasks including clean-up activities with existing settlement accounts, set up for Quality Assurance reviews with new accounts, and review analysis of issues which prevent transactions from moving forward in the payment process.
-May also be required to assist the customer support help desk, which will include some telephone and email interaction regarding billing and system questions in a call center environment.
Working hours: Mon-Fri 9am - 6:30pm
-High School diploma, GED, or equivalent certification
-2 years of customer service experience within a high-production call center environment preferred
-Excellent customer service telephone skills, Ability to solve problems and analyze complex situations under pressure
Must be able to work independently and have critical thinking skills
Must have good communication skills & phone manners
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.