Randstad Customer Service in Louisville, Kentucky

Customer Service

job details:

  • location:Louisville, KY

  • salary:$16 - $17 per hour

  • date posted:Tuesday, September 11, 2018

  • experience:Experienced

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_682665

  • questions:heather.reed@randstadusa.com502-583-1237

job description

Customer Service

Front Line in Bound Call Team

Triage the Call Purpose

Reassure the caller/Own the Call

Ask general information


Assist the Sale Representative

A) Verify Eligibility

B) Assist with PCP directory confirmation

C) Follow-Up on issues as the Sales Rep enrolls

D) Assist with PCP and Provider Confirmation

E) Confirm addresses, sales seminar schedules, and other sales rep requests

F) Organize and follow-up on member issues and coverage questions for the Sales Reps.

G) Manage return calls for missing information and follow-up activity; within proper guidelines

H) Generally Direct Traffic during Medicare Annual Election Period

Working hours: 8:00 AM - 6:00 PM


Ability to adapt to fluctuating situations and perform work of a detailed nature, avoiding errors.

Ability to multi-task calls and correspondence on a daily basis.



Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.