Randstad Customer Service Coordinator in Long Island City, New York

Customer Service Coordinator

job details:

  • location:Long Island City, NY

  • salary:$18.51 per hour

  • date posted:Monday, July 9, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Other Services (Except Public Administration)

  • reference:S_661042

job description

Customer Service Coordinator

Pay Rate: $18.51 per hour - Full time, permanent position.

Shift Required: Must be flexible to work any 8 hour shift Monday through Friday, 8AM – 8PM, Saturday 9AM – 5PM, and Sunday 12PM – 5PM. Full time 40 hour work week.

What you’ll be doing:

As part of a team, you will be assisting Lyft drivers in person with troubleshooting issues with pay as well as documentation problems during onboarding. You will be tech savvy, comfortable working on a computer, and have excellent in-person customer service skills.

Responsibilities:

  • Work closely with peers and third parties to organize onboarding events for Lyft drivers

  • Educate drivers individually and in groups

  • Support drivers with your knowledge of both NYC and the Lyft platform

Skills :

  • White glove customer service experience

  • High energy with an outgoing, social personality

  • Excellent and clear communication skills (verbal and written)

  • Strong attention to detail with problem solving skills

  • Ability to multi-task and switch into different modes during the workday/week

Requirements:

  • High school diploma, or equivalent, required

  • Bachelor degree is preferred

  • Bilingual candidates preferred (Spanish, Russian, Mandarin, Arabic, etc.)

  • Customer satisfaction oriented

  • Retail, customer service, or hospitality experience

  • Strong computer skills, proficient with Google Suite

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.