Randstad Customer Service Supervisor in Knoxville, Tennessee

Customer Service Supervisor

job details:

  • location:Knoxville, TN

  • salary:$40,000 per year

  • date posted:Thursday, May 17, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Finance and Insurance

  • reference:S_644986

  • questions:lukas.donough@randstadusa.com865-539-7940

job description

Are you ready to grow your customer service career? Randstad has an immediate opening for a customer service supervisor, to lead and provide daily direction to a team of 15-20 specialists in a call center environment, to ensure that their teams provide exceptional service to customers while exceeding weekly KPI's.

Responsibilities:

Provide daily direction to your team, and work to improve the efficiency and effectiveness of operations

Perform quality assurance activities

Conduct coaching, performance reviews, and administer disciplinary actions as needed

Working hours: 8 AM - 9 PM

Skills:

The ideal candidate will be able to demonstrate their experience in a supervisory role, with their ability to lead and communicate effectively. They will have ability to manage time to meet deadlines while managing their team to meet the expected KPI's.

Qualifications:

Over 2 years of experience managing people

Bachelor's degree

Contact Center experience preferred

When we know of your interest, a Randstad consultant will review your resume and contact you to better understand your skills and tell you more about the opportunity.

Click Apply to submit your resume today, or email your resume directly to lukas.donough@randstadusa.com. If you have questions, please contact our office at 865.539.7940.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.