Randstad Customer Service EntryLevel in Kansas City, Missouri

Customer Service EntryLevel

job details:

  • location:Kansas City, MO

  • salary:$12 - $15 per hour

  • date posted:Saturday, September 15, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_684480

  • questions:vanessa.gonzalez@randstadusa.com913-491-0944

job description

Customer Service EntryLevel

We are seeking energetic and reliable professionals to join our client's team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

--Answer incoming customer phone calls and take appropriate action for each call

--Maintain customer satisfaction ratings based on explicit criteria set forth by the company

--Attend mandatory training sessions to stay updated on product or company policy changes

--Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

--Input data into the company computer platform to keep each customer record updated

Working hours: 9:00 AM - 5:00 PM

Skills:

--Minimum of 6 months of call center or customer service in a phone based atmosphere

--High school diploma or GED required

--Strong computer skills

--Excellent interpersonal communication skills

--High level of professionalism

--Must be available to work some holidays and weekends

--Strong problem solving abilities

Qualifications:

If you or someone you know is interested in joining a fantastic organization that values its employees and is on the edge of innovation, please fill out an application on our website OR email your resume to vanessa.gonzalez@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.