Randstad Healthcare Customer Service in Duluth, Georgia

Healthcare Customer Service

job details:

  • location:Duluth, GA

  • salary:$15.25 per hour

  • date posted:Friday, September 7, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_681272

job description

Healthcare Customer Service

Randstad is servicing a World-Class Leader in the healthcare industry who is seeking Customer Service Specialists in Duluth, GA

Is this you?

Are you looking for a job that has the opportunity to go Permanent? (Temp to Hire)

Do you have 2 or more years of Customer Service experience?

Do you have Call Center experience? (Not required but a plus)

Do you have experience in healthcare? (Not required but a plus)

Can you complete 100% attendance for the 1st 90 days?

Do you have at least a High School Diploma or equivalent?

Are you flexible?

Responsibilities:

Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services. Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Working hours: 12:00 PM - 8:00 PM

Skills:

Be available to represent Health Plans by answering and documenting all incoming calls

Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services

Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed

Qualifications:

2+ years of Customer Service experience within a Healthcare environment, highly desirable

Able to type 30 WPM

Must be flexible to have 100% attendance

High School Diploma or equivalent

Pay Rate: $15.25Hr

Hours: 10am-9pm (Be flexible with an 8hr shift in between these hours)

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.