Randstad Benefits Call Center Representatives in Columbus, Ohio
Benefits Call Center Representatives
salary:$16 per hour
date posted:Thursday, September 20, 2018
industry:Administration of Human Resource Programs
questions:firstname.lastname@example.orgPlease email resumes
Benefits Call Center Representatives
Randstad, in partnership with a Fortune 100 company, is actively recruiting two Benefits Call Center Representatives to work at our client's corporate headquarters, in Columbus. This work site is downtown in the Arena District. This is an excellent opportunity to build a fulfilling career with our client, who has recently been listed as a Fortune 100 Best Places to Work.
What's your title?
Benefits Call Center Representative
What is your pay: $ 16.00
What you will be doing:
The Call Center Representative provides excellent customer service to employees contacting their internal Associate Service Center. Under general supervision this person will respond to eligibility and enrollment questions about employee benefits/compensation programs, including but not limited to: life, health, and disability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans. Support of payroll related questions, on-boarding troubleshooting and data entry for address changes and tax withholding will also be performed.
In addition to following the company's policies and procedures, principal responsibilities include, but are not limited to:
? Assist with navigation of self service products, answer any questions regarding time off, benefits or payroll, as well as manually process benefits enrollment when necessary.
? Performing research when necessary to address employee?s questions.
? Re-directing questions to the appropriate internal departments for resolution by subject matter experts
? Escalating issues to the Associate Service Center Supervisor for resolution
? Ensuring that proper documentation is prepared or obtained in order to enter/correct employee data in Workday
? Assisting field employees with Workday related questions, as needed
Working hours: 8:00 AM - 5:00 PM
The ideal candidate will:
--Have B.A./B.S in a related field, preferred
--Have Benefits, Human Resources, or related experience preferred
--Prior experience with Absence/ Payroll information
--Have knowledge of Benefit programs including life, health, and disability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans, a huge plus!
--Previous experience with Customer Service or in a Call Center
--Possess excellent customer service skills and the ability to prioritize
--Have excellent math skills for benefits calculations, account reconciliation's and pay calculations
--Have excellent attention to detail along with strong proofreading skills
--Have knowledge of and the ability to use a PC as well as Microsoft Office Suite (mainly Excel)
--Knowledge and experience with Workday is preferred.
--Be able to handle difficult conversations in a calm and respectful manner
Interested candidates should email their resume to Michelle Liggett at Michelle.email@example.com for immediate consideration.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.