Randstad Client Support Associate in Baltimore, Maryland

Client Support Associate

job details:

  • location:Baltimore, MD

  • salary:$20 - $22 per hour

  • date posted:Friday, September 7, 2018

  • experience:Experienced

  • job type:Temporary

  • industry:Health Care and Social Assistance

  • reference:S_681542

job description

Client Support Associate

Responsible for supporting various aspects of the sales process including but not limited to producing compliant benefit summaries and managing the hand-off process to implementation for new and renewing cases. This person will be the liaison between the Sales team and internal partners (e.g. Admin Staff, Implementation, Commissions). The role will also have external facing responsibilities with Clients and Brokers providing back-up support to the Sales team on escalated issues. This person must be capable of working independently while demonstrating sound judgment.


Benefit Administration & Case Installation

New Business / Mid-Year / Renewal Packages

Initiate dental / CGI quote for up-sell on renewal as requested by CM or as defined by market strategy

Internal Support

Working hours: 8:00 AM - 5:00 PM


  • Ability to work independently as well as in a team environment and proactively with internal and external partners

  • Ability to consistently meet tight deadlines and work under pressure

  • Excellent communication, organization and presentation skills

  • Ability to quickly understand the Clients' needs and expectations

  • Proficient in MS Office applications


  • Bachelor's degree is highly preferred

  • 1+ years in Healthcare Administration or related experience is required

  • Demonstrated knowledge of health insurance or employee benefit experience

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.