Randstad Help Desk Support in Austin, Texas

Help Desk Support

job details:

  • location:Austin, TX

  • salary:$20 - $23 per hour

  • date posted:Thursday, July 5, 2018

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:631141

job description

Help Desk Support

job summary:

This Systems Administrator (PC Technician II) position is critical in

supporting User base by resolving technology issues and assisting in remedying

business process issues, managing the lifecycle of User's hardware & software, and

maintaining inventory. Consult User base on company policies, standards, security

awareness, and business continuity.

location: Austin, Texas

job type: Contract

salary: $20 - 23 per hour

work hours: 8 to 5

education: Bachelors

responsibilities:

. Strong problem solving/analytical/critical thinking skills

. Self-starter with excellent organizational, administrative and interpersonal skills

. Ability to multi-task and work in fast paced environment

. Ability to work independently, with team, and with User base in a professional

manner

. Ability to develop good rapport and build strong relationships with User base and

teammates

. Ability to present/train User base

qualifications:

. Experience in troubleshooting and critical incident management

. Experience in project and task management

. Experience supporting Windows 7 & 10 O/S and Microsoft applications

. Excellent oral and written, interpersonal, and communication skills

. BS or equivalent experience (5 years of related experience in corporate

computing environment)

skills: Ability to use and understand the functionality of various IT programs, systems, and

protocols (including, but not limited to):

. Windows 7 and Windows 10

. Microsoft Office 2007 to 365

. Anti-virus/Anti-malware

. Ticketing Systems

. Hardware (Desktops and Laptops)

. Mobile Devices and Applications (smartphone and tablets)

. VPN

. Remote Desktop

. Backup Solution

. VOIP

. LAN/WAN

. TCP/IP

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.