Randstad CUSTOMER SERVICE REPRESENTATIVES in Winston Salem, North Carolina
CUSTOMER SERVICE REPRESENTATIVES
Winston Salem, NC
US$ 14 per hour
Sunday, October 2, 2016
Temp to Perm
Randstad USA Administration
DescriptionAre you looking for a bigger challenge with advancement opportunities? Are you great at resolving customer issues with a smile on your face? One of our customers is growing and a number of Customer Service positions are available.
If you're great at helping people over the phone, we'd like to talk to you. If your friends are looking, we'd like to talk to them, too!
The Customer Service Representative is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The Customer Service Representative will greet the employee, answer concerns and questions educating them on their benefits, and solve complex issues relating to their health, savings, retirement plans and human resource related issues. The Customer Service Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Working hours: Monday-Friday 7am-10pm(varies)
One of the following three are required to move forward in the process:
-Bachelor's Degree with 1 year customer service experience, and related experience in financial services or healthcare industry (e.g. finance, accounting, banking, savings, retirement, etc.)
-Associate's degree with 1 year customer service experience, and related experience in financial services or healthcare industry (e.g. finance, accounting, banking, savings, retirement, etc.)
-High School Diploma or GED with- 2 years of customer service experience, and related experience in financial services or healthcare industry ( e.g. finance, accounting, banking, savings, retirement etc.)
Windows 7 proficiency at 80% with a focus on multitasking using several windows applications at once while assisting a customer (computer proficiency)
Flexibility to work specified shift and extended hours as necessary.
PLEASE COMPLETE THE FOLLOWING PRE SCREENING INTERVIEW AT(AFTER YOU APPLY): https://interview.harqen.com/interviewnow/38379/3865
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.