Randstad Customer Service Representative in Wilmington, Delaware

Customer Service Representative


Wilmington, DE


US$ 13 - US$ 15 per hour

Date Posted:

Wednesday, September 28, 2016

Job Type:


Reference #:






Randstad USA Administration

DescriptionWilmington, DE- A Consulting Firm in Wilmington has an immediate temporary opening for a Customer Service Representative. This person will be cross trained in the office and be responsible for answering a high volume of inbound calls from Claimants regarding their claim status. The Customer Service Representative will also be responsible for researching claims, entering claim information into company database/Excel, as well as follow up with clients providing claim updates. The candidate will also be responsible for responding to client emails, data entry, filing, and faxing.

Must have excellent communication skills and experience in a high volume, fast paced office required.

Hours= Monday-Friday 7:30am-4:30pm

Salary= $13-$15/hr

Open ended temporary assignment- at least three months


- 70% of time during the week will be dedicated to answering phone calls from claimants and providing correct and concise guidance

- Data entry in company's database

- Perform analytical review of documentation received

- Review and verify data entered in system

- Following detailed written instructions to make independent decisions on next steps

- Recognize and report discrepancies to Supervisor

Working hours: Monday-Friday 7:30am-4:30pm



--Prior experience working in a customer service or call center environment

--Exhibits a professional and customer centric demeanor while handling phone calls

--Ability to be flexible with work assignments; day is scheduled including lunch breaks and schedules may change daily

--Ability to multi task; candidate will be required to process claims while not on the phone

--Exceptional attention to detail

--Must be able to work Monday - Friday from 7:30 am to 4:30 pm

For immediate consideration please send your resume and 3 professional references in a Word document to Alyssa Schmidt at alyssa.schmidt@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.