Randstad Customer Service Representative in Wilmington, Delaware
Customer Service Representative
US$ 13 - US$ 15 per hour
Wednesday, September 28, 2016
Randstad USA Administration
DescriptionWilmington, DE- A Consulting Firm in Wilmington has an immediate temporary opening for a Customer Service Representative. This person will be cross trained in the office and be responsible for answering a high volume of inbound calls from Claimants regarding their claim status. The Customer Service Representative will also be responsible for researching claims, entering claim information into company database/Excel, as well as follow up with clients providing claim updates. The candidate will also be responsible for responding to client emails, data entry, filing, and faxing.
Must have excellent communication skills and experience in a high volume, fast paced office required.
Hours= Monday-Friday 7:30am-4:30pm
Open ended temporary assignment- at least three months
- 70% of time during the week will be dedicated to answering phone calls from claimants and providing correct and concise guidance
- Data entry in company's database
- Perform analytical review of documentation received
- Review and verify data entered in system
- Following detailed written instructions to make independent decisions on next steps
- Recognize and report discrepancies to Supervisor
Working hours: Monday-Friday 7:30am-4:30pm
--Prior experience working in a customer service or call center environment
--Exhibits a professional and customer centric demeanor while handling phone calls
--Ability to be flexible with work assignments; day is scheduled including lunch breaks and schedules may change daily
--Ability to multi task; candidate will be required to process claims while not on the phone
--Exceptional attention to detail
--Must be able to work Monday - Friday from 7:30 am to 4:30 pm
For immediate consideration please send your resume and 3 professional references in a Word document to Alyssa Schmidt at firstname.lastname@example.org
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