Randstad Business Process Analyst in Wilmington, Delaware

Business Process Analyst


Wilmington, DE Salary:

US$ 30 per hour Date Posted:

Wednesday, October 5, 2016

Job Type:


Reference #:


Questions? 302-658-6181.


Randstad Finance & Accounting

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Job Description

The Business System Process Analyst will support the Recovery business processes with his/her participation in the following Business Rule Management (BRM) activities to support ongoing system migration efforts:

  • Support analysis and design, development, testing and implementation of business rules to support Recovery business processes and account/customer level treatments.

  • Maintain business rules (tables, security levels, system files, system configuration and workflows) and validate quality and timeliness of business rules execution (system data, input/output files, test results)

  • Support existing project team with the following key contributions:

° review business requirements to clearly understand business need

° research and complete the necessary system analysis and design to translate business needs into effective system and business rule solutions. Expected to be an engaged participant with the test of the team to evaluate alternatives and propose solution design recommendations

° document functional specifications, complete business rule code development and execute unit/integrated testing of agreed changes while supporting a 100% traceable end to end process

° support User Acceptance Testing (UAT) team to independently validate system changes

° Coordinate and validate the successful deployment of business rule changes to the test and ultimately production environment.

  • Analyze system data in an expeditious and meticulous manner to troubleshoot defects or issues. Based on the analysis, the analyst will be expected to identify root cause, make recommendations, document and implement system/workflow changes to support resolution.

  • Participate, and at times facilitate, Recovery Business Rule Management scoping and timeline meetings.

  • Document business processes, support business rule maintenance lifecycle and deliverables communicate changes and provide timely updates to project team and group managers warranted.


  • Bachelor s degree preferred in Computer Science, Engineering (any) or related field plus experience in Technical Analysis, Business System Analysis or related disciplines.

  • Minimum 2 - 5 years of business/technical system analysis experience

  • Experience with IBM Operational Decision Management (ODM) tool or similar business rule system a plus.

  • Experience in supporting system conversion efforts preferred.

  • Experience in the Credit Card Industry

  • Agile Testing experience within ALM

  • Experience with PEGA tool or similar system a plus

  • Financial institution background a plus

Required skills:

Analysis capabilities, specific detail, accomplishment or result, (basically a quantification)

  • Root cause analysis

  • Being able to take requirements gathered and present them as Business Requirements

  • Communication skills; verbal, written, listening

  • Level of detail that comes into play; ability to adjust to who they are talking to

  • Asking probing questions; who what why when (interviews with SMEs)

  • Assertive side, driving assignments, understanding the overall picture

  • Documenting business processes via flow

  • Analyze business data and apply the results

  • Flexibility; changing environments

Attention to detail.

  • Effective verbal and written communication skills.

  • Proven ability to timely and accurately root cause issues and offer sound solutions.

  • Proven ability to effectively and independently manage time and activities supporting work deliverables.

  • Willingness and ability to learn quickly and apply the knowledge learned on a continuous basis.

  • Familiarity with business requirements management, solution design, user acceptance testing protocols and software development lifecycle methodologies.

  • Ability to build and troubleshoot queries; Microsoft Access and SQL

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