Randstad Social Media Forum Moderator in Westborough, Massachusetts

Social Media Forum Moderator


job details:

  • location:Westborough, MA

  • salary:$18.50 - $19.50 per hour

  • date posted:Wednesday, July 12, 2017

  • job type:Temporary

  • reference:S_547555

  • questions:kimberly.grazzini@randstadusa.com508/766-7583

Randstad Corporation in partnership with Bose Corporation is searching for a contract Social Media/Community Forum Moderator for a six months assignment in Westboro, MA. The Bose Social Media Community Forum Moderator is responsible for responding to customer inquiries within the owner's community area of Bose.com. In addition to addressing questions of a technical nature, the moderator is expected to engage in product discussions to promote a "community" atmosphere on the site. Moderators are also encouraged to provide unique friendly responses to the site that capitalize on our "one to many" support philosophy.

Job Duties:

  • Responding to all user inquiries within our stated turnaround time goals

  • Monitor and moderate Bose.com community content according to our documented guidelines

  • Generate original engaging content that is interesting and beneficial to our online community

  • Solicit and reply to customer feedback regarding our Bose products and services

  • Share information with other departments when new information is provided by users about the product's performance or overall sentiment towards Bose

  • Guide customers to the best self-service options for their needs and help make the community a welcoming environment to share their experiences

Working hours: Monday to Friday Day Hours


Skills and Qualifications:

--Demonstrates an existing high level of brand awareness, our products and general knowledge of current consumer technologies such as Bluetooth and Wi-Fi.

--Expresses an ability to logically troubleshoot product issues by asking the correct questions to achieve resolution.

--Demonstrates a desire to seek out information proactively as our products evolve.

--Candidate uses consistently proper spelling and grammar

--Is able to type 40 wpm

--Familiar with internet terminology and culture

--Candidate has had experience participating in outside forums, preferably moderation

--Is aware of generally accepted best practices regarding editing, moving, closing of user postings and content on a user forum

--Ability to engage with users online in a friendly and professional tone consistent with other Bose service channels

--Ability to multitask and switch between roles on a regular basis as needed

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.