Randstad Sales Support Specialist in West Chester, Ohio
Sales Support Specialist
West Chester, OH
Friday, October 14, 2016
Randstad Finance & Accounting
Randstad is recruiting for a Sales Support Specialist to join our client s team in West Chester, OH 45069.
Our client is seeking a highly motivated team member who can manage product listings on Amazon.
The ideal candidate will have an upbeat personality that carries through to their work. They would also have to be extremely detail oriented and pay great attention to detail. Writing skills are a MUST.
WHAT YOU WILL BE DOING
Create listing templates for feeds to Amazon.
Upload completed templates into Amazon. Retrieve processing reports from Amazon. Make sure that all products have brand registry applied.
Troubleshoot any errors resulting from product listings.
Maintain listings issues such as, but not limited to, suppressed images, stranded items, and FBA catalog errors.
Enter Amazon sales orders shipments into Amazon Seller Central. Enter sales order quantities, split shipments and create packing slips before sending to the Distribution Center for fulfillment.
Create RMAs for Returned Merchandise from Amazon on a weekly basis.
Maintain Shipping discrepancies by defining the issues internally and then reconciling them with Amazon.
Manage open cases in Amazon Seller Central. Provide data or information requested by seller support, follow instructions provided by seller support to fix listings, and close cases appropriately.
Update/Assign Replenishment Alerts and set replenishment alerts for each size variation to alert when stock is low.
Create Sales feeds for Aged products. Maintain sales calendar and update sales based on E-Commerce Supervisors direction.
Create and Maintain expiring, renewing, new licenses on Amazon platforms. Create calendar for sell off dates and create removal orders for any expired stock.
Update Mapwatch: add new stock styles and remove closeouts.
Watch Mapwatch violations for MAC violations and for counterfeit sellers. Work with the E-Commerce Supervisor to get this violations fixed.
Answer Customer Services messages through Amazon Seller Central in a timely and efficient manner.
Enter sales order for pre-orders for all E-Commerce platform.
Work with the Catalog Coordinator to make sure all items uploaded to Amazon are imported into the E-Commerce back-end.
WHAT IS NEEDED IN THIS ROLE
Minimum of two (2) years sales support, e-commerce, customer service and/or administrative experience.
Working knowledge of Microsoft Office products: Excel, Word, Outlook, PowerPoint
Experience within the Amazon Platform (Seller Central) is preferred