Randstad Manager, Workforce Management in West Chester, Ohio

Manager, Workforce Management


West Chester, OH Salary:

US$ 80,000 - US$ 100,000 per year Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:


Questions? 513-791-8600.


Randstad Finance & Accounting

apply now


Manager, Workforce Management

Workforce Manager - Play a key role in the development, growth and production of the workforce for a growing local company.

Responsible for leading inbound call volume forecast and analysis, preparation of effective schedules, provides staffing recommendations and coordination of every day resources.


Time forecasts on interval, daily, weekly, monthly and annual basis

New forecast to show high deviation from actual

Analyze historical performance statistics to predict call volumes, average speed of answer, and other efficiencies

Oversee and maintain WFM Platform utilized for forecasting and schedules

Work schedules and staffing requirements for contact centers

Create schedules off forecast, maximizing daily performance

Create holistic staffing plans to support training, coaching, development, team meeting, OT and time off

Facilitate the coordination of shift assignments, vacation bids, and time off approvals

Manage day to day activities, including team scheduling, performance and quality expectations, work flow

Coaching and developing staff through counselling and career development

Provide management and professional guidance to team members through one on one meetings

Reporting, including developing comprehensive set of performance processes, guidelines, communications and reports

Feedback, input and reporting to business partners at all levels

Analyze data, trending and preparation of hourly, daily and monthly call center reports

apply now