Randstad Mobile Device Technologist l in Washington, District Of Columbia

Mobile Device Technologist l


Washington, DC

Date Posted:

Monday, October 3, 2016

Job Type:


Reference #:



Randstad Technologies

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Mobile Technology Support Specialist

Mobile Technology Specialist responsibilities include providing end user and system support to the ITS Mobility Support Services for World company Group staff.

Essential Job Functions:

Configuring and troubleshooting multiple mobile devices including but not limited to: iOS and Android Smart Phones and tablets.

  • Configure User s mobile device for World company mobile apps, VPN and SecurID authentication solutions

  • Providing VPN support including configuring, troubleshooting and training.

  • Install, troubleshoot, configure and document changes required to make identified WB applications to work in the mobile device environment

  • Troubleshoot, provide work-around, and permanent fixes to issues identified in the mobile device environment and remote access (VPN) solution

  • Resolve remedy tickets opened on Mobility support services

  • Serve as subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment

Educational Qualifications and Experience:

  • Education: Associates Degree 4 year of experience

Required Skills/Abilities:

  • In-depth experience in supporting iOS, Androids, Windows and other smartphone tablets

  • In depth knowledge and experience in Mobile device configuration, app installations and troubleshooting.

  • In-depth understanding of MobileIron or other Mobile Device Management systems (MDMS) as it pertains to mobile device support

  • Excellent client management, verbal and written communication skills

  • Extensive experience in using Remedy ARS

  • Ability to work independently and collaboratively, outside of comfort zones

  • Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations.

  • Excellent understanding Microsoft Outlook, and Windows platforms.

Required Skills Customer Service - Verbal and Written Skills;Mobile Device Troubleshooting for iOS and Android;Basic Computer Networking Skills;Mobile Device Management Experience;Microsoft Office (Outlook, Work, Excel) Experience;

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