Randstad Microsoft Dynamics CRM Functional Consultant in Washington, District Of Columbia

Microsoft Dynamics CRM Functional Consultant


Washington, DC

Date Posted:

Friday, October 14, 2016

Job Type:


Reference #:



Randstad Technologies

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Understand business requirements and translate them into functional requirements

  • Verify the application matches requirements and ensure the application meets end user expectations;

  • Conduct gap analysis;

  • Document business requirements and facilitate requirement sign-off with appropriate business stakeholders;

  • Provide in-depth knowledge of Microsoft Dynamics CRM;

  • Evaluate current business processes against the standard Microsoft Dynamics CRM functionality;

  • Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements;

  • Facilitate the decision-making process and develop functional designs that will drive the development process;

  • Socialize and refine detailed functional designs with other project team leads and client business representatives;

  • Communicate designs to business, development, testing and training teams

  • Manage design updates;

  • Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations;

  • Manage defect triage and management activities during internal and external testing events;

  • Plan and perform quality reviews of project deliverables prior to release;

  • Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System;

  • Perform special technology projects and initiatives as assigned.

Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM 2013.

Educational Qualifications and Experience:

  • Role Specific Experience: Minimum 5+ years of relevant experience working with Microsoft Dynamics CRM; PLUS 7+ years of experience in Microsoft Technologies in building enterprise solutions around web, CRM, Case management, Customize CRM UX with HTML5, CSS and JavaScript frameworks, (AngularJS/ReactJS) with CRM Web API.

Required Skills/Abilities:

  • Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life-cycle

  • Experience working with Microsoft Dynamics CRM 2013;

  • Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.);

  • Functional understanding of Microsoft Dynamics CRM integration methods (Web services,);

  • Experience in Business Analysis;

  • Proven experience in defining requirements for solutions in multiple-entity environments;

  • Experience developing and employing functional project artifacts (Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design);

  • Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.);

  • Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders;

  • Experience using standard project tools including Microsoft Project, Excel and PowerPoint;

  • Team player who works well with technical and non-technical resources;

  • Must be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications;

  • Experience in performing Analysis and Design on large systems integration project with multiple organizations;

  • Experience working in integrated teams comprising of employee and consultant resources;

  • Project management experience;

  • Experience in Public sector/government;

  • Strong writing skills;

Desired Skills/Abilities (not required but a plus):

Level III - 8+ years of experience

Required Skills/ Abilities:

MS Dynamics CRM Configuration and Customization

NET C#, Plugins and Workflow

AngularJS or other similar JavaScript Frameworks


Bootstrap/ Material UI framework

Required Skills MS Dynamics CRM Configuration and customization;NET C#, Plugins and Workflow;AngularJS or other similar Javascript Frameworks;HTML5, CSS3;Bootstrap/ Material UI framework;

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