Randstad IT Coordinator in Washington, District Of Columbia

IT Coordinator


Washington, DC

Date Posted:

Thursday, September 29, 2016

Job Type:


Reference #:



Randstad Technologies

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Expected to install, maintain, and troubleshoot company standard computer hardware, software, peripherals, and other the company approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to clients.

Essential Job Functions:

  • Respond to IT support requests from clients as related to hardware and software issues via multiple sources, such as phone calls, emails, and referred tickets

  • Enter call data into the ticket tracking system

  • Interact with clients in a courteous and professional manner

  • Communicate updates on issues in a timely manner to ensure client satisfaction and productivity

  • Provide on-the-spot training to clients

  • Configure and install computer equipment, peripheral equipment, and other personal computing devices

  • Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides

  • Seek technical assistance or escalate problem, when necessary

  • Implement predetermined software or hardware changes to rectify any issues

  • Ensure compliance with IT policies, data consistency, as well as inventory management and reporting

  • Maintain an accurate inventory of all IT equipment and software

  • Act as department s hardware and software asset custodian and ensure equipment and licensed software are tracked and maintained in line with current policies and procedures

  • Participate in project implementation and deployment efforts with team members, clients, and other IT groups

  • Coordinate plans and schedules of installations and deployments and ensure deployments meet client expectations

  • Setup video-conference, audio-visual equipment, and other electronic devices for events

  • Provide basic mobility support on iOS and Android smartphones and tablets

  • Perform Active Directory related functions, as appropriate, under the local IT access rights (e.g. create and update access permissions)

  • Work with basic infrastructure products and basic networking products

  • Provide maintenance and support for basic client products, peripherals, and network

  • Ensure that company information and systems are protected in a manner consistent with company information security policy, procedures, and standards

Educational Qualifications and Experience:

  • Education: Associates degree in an IT-related field

  • Role Specific Experience: 2+ years of experience in supporting clients at the desktop level

  • Experience with supporting Windows OS (imaging, staging, and troubleshooting)

  • Experience in supporting desktops, laptops, printers, projectors, scanners, and monitors

Certification Requirements:

  • Certification in COMPTIA A+ and COMPTIA NETWORK + is a plus

Required Skills/Abilities:

  • Knowledge of networks, Wi-Fi, remote access, and high speed broadband

  • Good knowledge of enterprise management tools, such as SCCM and Active Directory

  • Excellent troubleshooting skills (desktops/laptops/printers)

  • Great problem solving skills coupled with the ability to anticipate, identify and define problems, seek root causes, and develop and implement practical and timely solutions

  • Proficiency in Outlook, RMS, MSOffice 2010/2013, Remedy, IE

  • Excellent oral and written communication skills

  • Excellent interpersonal skills

  • Superb problem solving and analytical skills

  • Ability to deal sensitively in a multicultural team environment

  • Ability to quickly adapt to new situations and changing priorities

  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously

  • Must be punctual, reliable, and accountable for themselves, with ability to follow through with tasks

Required Skills Experience with Windows OS windows 10/Win7(Imaging, staging, troubleshooting PC OS and Hardware) ;Familiar with enterprise management tools such as SCCM/SMS, Active Directory (AD) ;Familiar with networks, wi-fi, remote access, high speed broadband ;Proficient in MSO 2007/2010, Remedy, IE ;Experience in supporting Desktops, Laptops, Network and Local Printers, Projectors, Scanners, Digital Senders, and monitors ;Excellent Troubleshooting skills (desktops/laptops/printers) ;Excellent problem solving and analytical skills ;Excellent oral and written communication and interpersonal skills ;Excellent customer service approach to dealing with people at all levels within the ;Ability to work in a team environmen;Familiarity with web conferencing and Virtual meeting tools such as webex are essentia;

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