Randstad Strategic Account Manager in United States

The Strategic Account Manager’s primary responsibility is to grow a specific strategic account portfolio in a profitable manner by identifying new opportunities, growing market share and ensuring delivery of contract and permanent labor for multiple Randstad Business Units. The Strategic Account Manager will be held accountable to growing national business across Randstad General Staffing concepts/business lines to include Administrative, Light Industrial, In-House Services, and Randstad’s professional services operating companies. The Strategic Account Manager will report directly to and work in concert with the Strategic Account Director or Director, Strategic Accounts assigned to the account portfolio to accomplish all of the above.


  • Responsible for top-line revenue growth, GM Dollar growth, GM percentage improvement and P&L performance of identified location for a specific Strategic Account portfolio across all Randstad General Staffing concepts/business lines.

  • Responsible for the development and execution of a Strategic Account Plan for the retention and expansion of the account in the market assigned. Includes utilizing and directing Randstad resources to effectively and efficiently improve our market share.

  • Monitors, with close personal contact, total service to the account, recommends improvement actions, and executes consistent follow-up on the account plan.

  • Identifies and delivers on joint key performance metrics utilizing a balanced scorecard approach to ensure we are delivering value across functional, economical, and customer driven criteria. Holds formal reviews with top-level client executives and Randstad Management Team.

  • Responsible for assuring that Randstad capabilities, plans, and programs are continually synthesized and clearly presented to all key decision makers within assigned accounts.. Similarly, the Strategic Account Manager is responsible for effectively communicating the account strategy to all Randstad executives and personnel responsible for delivering our solutions.

  • Constantly seeks opportunities for mutual margin improvement by directing process mapping and consulting with accounts.

  • The role of the SAM extends beyond the sales, delivery and account management of external clients to the internal branch and onsite locations that comprise Randstad US. The SAM will use their problem-solving skills and the ability to work on behalf of others to generate revenue and gross margin dollar opportunities and ensure delivery of staffing resources for the company.

  • Works in conjunction with Marketing and Communications to develop programs and solutions needed to achieve sales and profit objectives.

  • Responsible for working with peers/co-workers across multiple markets to ensure consistency in service delivery for client departments located across multiple client locations.


  • 4-year college degree (preferably business related), advanced degree or comparable life experience a plus

  • Minimum of 4 - 6 years business experience

  • 4-6 years of proven performance in sales and/or account management in addition to at least 2 years with National or Strategic focus

  • Skilled in process improvement

  • MSP or VMS knowledge a plus

Summary of critical competencies:

Strong Concepts

  • Strategic thinking

  • Understanding of Key Business Drivers

  • Solution Development

Best People

  • Strong communication skills

  • Team leadership

  • Inspirational management

  • Excellent interpersonal skills

Excellent Execution

  • Analytical thinking

  • Personal accountability

  • Consultative behavior

Superior Brands

  • Personifies core values of “Know, Serve, and Trust”

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