Randstad Quality Control Center Representative in Vienna, Virginia

Quality Control Center Representative


Vienna, VA


US$ 15 - US$ 18 per hour

Date Posted:

Wednesday, October 12, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionWe have an immediate need for three (3) Quality Control Center Representatives for a client located in Sterling, VA. Candidates for this position must be flexible and able to work 2nd and 3rd shifts (2 pm - 10:30 am shift) and/or (10 pm to 6: 30 am shift). Successful candidates for this position will have a background as a Customer Service Representative in a dispatch environment, or have a background in Shipping and Receiving.

Job Description:

- Use an automated dispatch system to proactively identify breakdowns in the shipment process flow

- Take action through problem solving to ensure quality service is provided to our customers.

- Work with internal and external customers

- Execute and monitor international and U.S domestic shipments

- Handle incoming calls and deal directly with our couriers in the field

- Ensure shipment deadlines are met and make adjustments if necessary

- Dispatch local independent contractors and vendors for prompt pickup and deliveries

- Update system with all current and pertinent information


- Previous experience in customer service or dispatch

- Good knowledge of geography and time zones

- Excellent problem solving skills

- Type at least 30wpm

- Good administration & organizational skills

- Effective communication skills & the ability to work in a fast paced environment

- Results driven and attention to detail

- Excellent customer service skills

Working hours: 2 pm to 6 am


Please forward your resume to sterling.ravy@randstadusa.com, or contact at (703) 790-8835

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.