Randstad Call Center Representative in Urbandale, Iowa

Call Center Representative

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job details:

  • location:Urbandale, IA

  • salary:$16 per hour

  • date posted:Thursday, September 7, 2017

  • job type:Temp to Perm

  • reference:S_565958

  • questions:victoria.berretta@randstadusa.com999/999-9999

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The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.

-This position answers general questions and requires basic knowledge of position.

-Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.

-Asks appropriate questions and serves as a resource of information when attempting to retain existing business.

-Enters all information related to the call for tracking and reporting purposes.

-Develops relationships with both internal and external customers.

Working hours: Monday-Friday 8am-5pm


-2 years of customer service experience required

-High school diploma or equivalent

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.