Randstad Bilingual Call Center Representatives Inbound in Tempe, Arizona

Bilingual Call Center Representatives Inbound

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job details:

  • location:Tempe, AZ

  • salary:$13.50 per hour

  • date posted:Thursday, July 27, 2017

  • job type:Temp to Perm

  • reference:S_552779

  • questions:valerie.kretschman@randstadusa.com602-286-7218

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HIRING NOW for Training Class Start Date of 10.9.17*

We are looking for dynamic and goal oriented Bilingual Bank Inbound Call Center Representatives to join our team! You will help support our client, a nationally recognized and well-respected insurance company in the Tempe area- Rio Salado Parkway/Scottsdale Road off 202.

Our client offers a fun work environment with a competitive pay structure and comprehensive training. Successful Bilingual Bank Call Center Representatives will have the potential to become a full-time employee of our client, within this quickly growing organization, after a minimum of six months of successful performance.

You will play a BIG role in the customer experience by:

-Being the front-line of communication with existing bank customers

-Building strong relationships with bank customers that strengthen their trust in the bank

-Accepting and processing customer transactions/inquiries accurately and efficiently within established metrics

-Ensuring the initial impression of the bank is ALWAYS positive and friendly

-Exemplifying empathy, confidence and a solution focused mentality

Daily Duties include but not limited to:

-Manage inbound calls from existing bank customers and field agents.

-Assist bank customers with simple to complex inquiries involving savings and checking accounts, ATM issues, CD and money market accounts.

-Assist customer field agents and their support staff in navigating loan/deposit accounts and applications

-Provide first call resolution, while following strict procedures that meet compliance guidelines

Working hours: Training: 8 weeks M-F 8a-4:30p, Flexible availability


Skills and Qualifications

-Bilingual/Spanish required

-Ability to analyze and resolve customer inquiries

-Ability to adjust performance, quickly, based on management feedback/coaching

-Excellent phone and communication skills

-Experience with Microsoft Office Suite

-Ability to navigate multiple computer systems, applications and utilize search tools to find information

-Ability to multitask

-Ability to effectively listen and elicit information from the customer

-Demonstrated problem solving and decision making skills

-Effective time management and organizational skills

-Punctuality/Consistent attendance is a critical success factor

-Call center experience a plus but not required

-1+ yr. Customer Service experience in person or over the phone

-Previous banking experience a plus, but not required

-Stable work history

Training (mandatory):

8 weeks, Mon-Fri 8:00 am-4:30 pm. MUST be available to attend the entire paid training class

After training, you will be assigned a shift based on customer business need anywhere from 5:30 am-10:00 pm M-F, and may include a Saturday or Sunday and holidays

Next Training Class Begins: 10.9.17

Pay rate: $13.50/hour


  1. Click on the "APPLY NOW" button to apply to this job posting

  2. Please click on the following link or copy/paste into your browser to begin the interview process: https://interview.harqen.com/interviewnow/47382/528

This information is subject to change without notice.

If you enjoy customer service then please apply via www.randstadusa.com TODAY!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.