Randstad Customer Care/Call Center Supervisor in Tallahassee, Florida
Customer Care/Call Center Supervisor
US$ 20 - US$ 21 per hour
Friday, October 14, 2016
Randstad USA Administration
DescriptionThe Call Center Supervisor will manage the call center staff and assist with our daily operations, as well as, meeting our SLA's on a daily bases. .
This position is to supervise our current 11 call center agents which are Tier 3,
Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and call center.
POSITION CURRENTLY SCHEDULED TO RUN THROUGH MARCH 2017.
Working hours: Mon - Fri, 11 AM - 8 PM
Must have supervisory experience and at least 1 full year of inbound call center experience.
Medical terminology is a must and knowledge of ICD-10 is a plus.
IF YOU MEET THE MINIMUM AND PREFERRED REQUIREMENTS, YOU ARE ENCOURAGED TO CALL OUR OFFICE TO FURTHER DISCUSS THE OPENING.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.