Randstad Talent Operations Analyst in Stamford, Connecticut
Talent Operations Analyst
Monday, October 10, 2016
Temp to Perm
The Talent Acquisition Operations Analyst provides ongoing support of talent acquisition staffing technologies such as:
Taleo, applicant tracking system tool, specifically OBI;
various candidate relationship management (CRM) tools;
The desired incumbent must be an agile learner with strong focus on customer experience and an impeccable attention to detail. Customer base will include, but is not limited to the following: various Talent Acquisition leaders, recruitment teams, and other Operating partners with similar role supporting Recruiting technology.
Standard work efforts of this role include:
Report creation/management and story share. Develop, publish and maintain various reports using Taleo Oracle Business Intelligence (OBI). Ensure report tool is easy for high level users to access, locate and extract reports. When needed, provide high level story sharing to various stakeholders including recommendations on areas of improvement.
Technical and configuration. Provide technical/configuration support of various tools including support of standard system upgrades via thorough and documented end to end testing. Analyze commonly asked questions and determine if there are technical options to enhance user intuitiveness while maintaining integrity and compliance requirements.
Issue resolution. Empower user community by redirecting them to training documentation that answers their concern. If issue is not learning related, take necessary steps to troubleshoot/resolve ensuring user is provided regular updates until final resolution.
Training & Knowledge Share. Assist in the maintenance and development of published user knowledge documentation. Manage end to end training (web and live) when needed, ensuring detail is shared and absorbed by participants.
Project Management. Multi level support, either as project lead or support, ensuring various types of projects are successfully managed. Success is defined as meeting project scope within desired timeframe and resources.