Randstad IT Support in Santa Clara, California

IT Support

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job details:

  • location:Santa Clara, CA

  • salary:$18 - $19 per hour

  • date posted:Thursday, September 7, 2017

  • job type:Contract

  • reference:575197

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Supports the Corporate IT Business community, providing first level dispatch, second level support, and assists management team with day to day operations of the group. Receives, assesses, troubleshoots, and escalates support requests. Principal responsibilities include:

  • Understand concepts of Voice/Telecom systems. Voice Messaging system and deploy new phone and voice mail extensions

  • Use Call Tracking systems to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution

  • Understand networking concepts (wired and wireless), protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)

  • Support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments

  • Under supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments Communicate highly technical information to both technical and nontechnical employees

  • Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. - Serve as a front line interface to users

  • Working knowledge of installing, troubleshooting, configuring, and repairing Windows client/server and/or Unix client/server (Linux, Solaris, AIX, etc.) Operating Systems in both desktop and lab environments

  • In offices outside the US, responsibilities may include: Manage all local IT Equipment in ITAM (Asset Management) and the global AM database, Consult with GREF or Real Estate in preparation of cabling and design of Facility Projects

Must haves experience: Data Migration OS Installations Windows knowledge of 8,9 &10 Client facing to internal Dell employees Excellent Communicator, verbal and written HS Diploma required or equivalent Must be able to stand for long periods of time and lift 20lbs Strong work ethic and positive attitude Experience swapping out hard drives, Service Now ticketing, Microsoft Excel