Randstad Desktop Support in San Rafael, California
San Rafael, CA
Friday, October 7, 2016
Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
Asess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
Log or record support tickets and/or cases.
For more complex issues, transfer internal customers to second-level Help Desk Technicians.
Entry-Level position within field.
Requires little or no experience in discipline.
Performs routine assignments as directed.
Closely supervised with little latitude for independent judgment.
Typically requires up to one year of related experience.
Additional requirements for this position:
Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database.
Maintain accurate records of company hardware assets.
Ability to lift up to 50 lbs.