Randstad Technical Support Engineer in San Jose, California
Technical Support Engineer
San Jose, CA
Monday, October 10, 2016
Role & Responsibilities
It s an exciting time to join this newly formed group of CloudCenter TAC Customer Support Engineers. Get in on the ground floor of this newly formed Support group where you will support cutting edge technology!
In this role you will:
Interface internally with Customer Support Engineers, Sales Engineers, Network Consulting Engineers, Technical Leaders and Internal Engineering departments.
Provide second/third level technical support for CloudCenter technologies
Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity. As a technical expert and provide support on a world-wide basis
Provides technology/product training and intellectual property material as required
Utilize moderate to complex lab setups to recreate and solve problems
Deep understanding and experience on Linux such as Redhat or Ubuntu
Knowledge of virtualization, cloud computing and technologies such as VMware, Hyper-v/Azure and OpenStack
Knowledge of public cloud providers such Amazon EC2, Google Cloud, Azure
Technical support level2 resource for an enterprise in a similar or related field (cloud management, systems management, IaaS, PaaS).
Should be experienced in one or more scripting technologies (Bash, Perl, Shell, Power Shell, Python, etc.)
Knowledge in cloud infrastructure concepts.
Excellent writing and interpersonal communication/relationship skills.
Ability to work effectively and manage multiple customer support issues simultaneously.
Self-motivated with strong self-development ability.
Ability to thrive under pressure, self-manage and prioritize activities.
Previous experience working with cloud providers and/or private clouds
Experience in databases such as SQL(MySQL/Postgres) and NoSQL (mongodb).
Experience in using or integrating with Systems Management Technology.
Experience with configuration management tools is a big plus (Puppet, Ansible, Chef).
Knowledge of container technology i.e Docker.
Hands-on experience with PaaS tools or other cloud management software.
Knowledge on L4L7 services such as load-balancers and firewalls
interactions, informing clients as changes occur. 3 years of experience are required.
Use debugging tools, simulations, and scripts to isolate and fix problems. Guide and assist with installations and technical training, including documentation. Directly troubleshoot and solve technical issues with customers. Document customer needs, problems, interventions and interactions, informing clients as changes occur. 3 years of experience are required.