Randstad Customer Support Representative in San Jose, California

Customer Support Representative

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job details:

  • location:San Jose, CA

  • salary:$17 - $17.50 per hour

  • date posted:Monday, August 7, 2017

  • job type:Temp to Perm

  • reference:S_555906

  • questions:mark.nelson@randstadusa.com408-727-0804

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description

Customer Support Representative

Our client, a large medical device manufacturer, is looking for a Customer Support Representative for their San Jose, CA location. They have roughly 500 employees at this location in which they service medical companies, doctor offices, and hospitals. They are looking for someone who can handle a fast paced environment, can thoroughly understand their product, and takes the steps necessary to thoroughly build a relationship with each customer. The department consists of roughly 35 other customer service representatives. This is a temp to hire position

Duties and Responsibilities:

  • Handle a high volume of outbound calls/emails in a timely manner to current customers

  • Listen and understand customer requests, questions, and complaints

  • Dispatch product item information to assembly team for refurbishing

  • Thoroughly understand the nuances of each medical product to ensure customers have received the correct information regarding their products

  • Opportunities to actively listen and resolve customer issues

  • Consistently meet customer service metrics which includes activities and customer service effectiveness

  • Accurately input data into their ERP system

Working hours: Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm

Skills:

Requirements:

--2+ years of experience in a call center or customer service position

--Experience with SAP a plus

--Ability to actively listen and communicate solutions

--Friendly, upbeat, positive attitude and willing to help

--Ability to multi-task and make quick decisions

--Comfortable to work in high volume and very paste environment

--Excellent prioritizing and time management skills

--Excellent communication skills both written and verbal

Salary/Benefits:

--Temp to Hire

--Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm

--$17.00/hr - $17.50/hr

--All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.

For immediate consideration submit your resume to Mark Nelson at Mark.Nelson@randstadusa.com.

Phone Calls are welcome after sending your resume. 408-727-0804 and ask for Mark.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.