Randstad Customer Service Representative in San Jose, California
Customer Service Representative
San Jose, CA Salary:
US$ 45,000 - US$ 52,000 per year Date Posted:
Thursday, October 13, 2016
Randstad Finance & Accounting
Customer Service Rep
Located in California s Silicon Valley since 1997, and celebrating over twenty years as an LED lighting manufacturer, is globally recognized as a pioneer in light-emitting diode technology. With millions of LED products installed worldwide, they offers a substantial history of proven performance. The company manufactures innovative LED lighting products for applications encompassing traffic and transit; street and area; petroleum, convenience, grocery and retail stores.
Summary of Responsibilities:
The Customer Service Representative has responsibility for pre/post sales and logistics support to Sales Managers, Independent Sales Representatives, and customers while developing strong relationships.
Also, this position requires active participation in all aspects of industrial/commercial activities related to the order fulfillment of our company s products. This position shall provide efficient and effective support to the Sales Team and customers to achieve total customer satisfaction.
Verify incoming orders are correct and consistent with company terms.
Calculate agent commissions based on company policies.
Enter and expedite orders.
Monitor the flow of orders in the ERP system.
Administer and enforce policies pertaining to pricing, sales orders, freight, warranties etc.
Respond to e-mail and telephone inquiries from sales managers, sales representatives, and customers regarding pricing, product features, product availability, order status, company policies, and post sales issues.
Support marketing in training seminars and trade shows as required.
Responsible for RMA process
Bachelor s degree (B.A. or B.S.) from a four-year college or university.
2-4 years customer service experience in a technical, manufacturing environment.
Experience with Oracle systems. SAP experience is a plus.
Excellent written and oral English communication skills.
Solid experience working with sales representative in a high volume product environment.
Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines
Detail oriented, and a strong team player
Excellent analytical skills with ability to multi task
High proficiency in Microsoft Office, esp. Excel and Outlook
If this looks like you, please send your resume and salary expectations to Halle.email@example.com.