Randstad Customer Service Representative in San Jose, California

Customer Service Representative


San Jose, CA Salary:

US$ 45,000 - US$ 52,000 per year Date Posted:

Thursday, October 13, 2016

Job Type:


Reference #:


Questions? 415-733-7530.


Randstad Finance & Accounting

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Customer Service Rep


Located in California s Silicon Valley since 1997, and celebrating over twenty years as an LED lighting manufacturer, is globally recognized as a pioneer in light-emitting diode technology. With millions of LED products installed worldwide, they offers a substantial history of proven performance. The company manufactures innovative LED lighting products for applications encompassing traffic and transit; street and area; petroleum, convenience, grocery and retail stores.


San Jose


Customer Service

Summary of Responsibilities:

The Customer Service Representative has responsibility for pre/post sales and logistics support to Sales Managers, Independent Sales Representatives, and customers while developing strong relationships.

Also, this position requires active participation in all aspects of industrial/commercial activities related to the order fulfillment of our company s products. This position shall provide efficient and effective support to the Sales Team and customers to achieve total customer satisfaction.

Job Responsibilities:

  • Verify incoming orders are correct and consistent with company terms.

  • Calculate agent commissions based on company policies.

  • Enter and expedite orders.

  • Monitor the flow of orders in the ERP system.

  • Administer and enforce policies pertaining to pricing, sales orders, freight, warranties etc.

  • Respond to e-mail and telephone inquiries from sales managers, sales representatives, and customers regarding pricing, product features, product availability, order status, company policies, and post sales issues.

  • Support marketing in training seminars and trade shows as required.

  • Responsible for RMA process

Job Requirements:

  • Bachelor s degree (B.A. or B.S.) from a four-year college or university.

  • 2-4 years customer service experience in a technical, manufacturing environment.

  • Experience with Oracle systems. SAP experience is a plus.

  • Excellent written and oral English communication skills.

  • Solid experience working with sales representative in a high volume product environment.

  • Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines

  • Detail oriented, and a strong team player

  • Excellent analytical skills with ability to multi task

  • High proficiency in Microsoft Office, esp. Excel and Outlook

If this looks like you, please send your resume and salary expectations to Halle.ortiz@randstadusa.com.

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