Randstad Senior Product Specialist - Search Product Operations in San Bruno, California
Senior Product Specialist - Search Product Operations
San Bruno, CA
Friday, October 14, 2016
We are looking for a strong individual with leadership skills who excels in product analysis and optimization. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:
Understand business flows, tools, trouble shoot and support product issues using tools.
Be the Search Product Expert (and champion within Labs) for one or more business units - understand levers that are specific for growing that business unit
Build and grow search (and browse) attributed revenue for the business unit
Manage relationship with business leads to build and collaborate with them on opportunities for their busines unit
Proactively monitor search/browse/category pages related opportunities/campaigns to build & grow business unit
Develop simple product requirements for tools and ad hoc projects
Be responsive to tactical product requests from business and various sakeholders
Coordinate issue resolution across business, business support analyst and functional teams in the context of specific issues.
Triage advanced issues, decide the priority of the issue based on SLA guidelines and resolve or initiate discussion with respective stakeholders
Manage relationship with level 1 support to improve their experience managing first line of support
Bachelor s Degree
3 to 7 years of relevant work experience
Prior experience in lead role
Additional Preferred Qualifications
Experience in process optimization, product analyst, reporting and analytics.
Ability to summarize and present complex issues to a variety of audiences
How will this position be measured?
Growth of long term search attributed revenue for the business unit - identify opportunities and drive them to completion cross-functionally
Handling of short term tactical (high impact) requests from business
Identifying trends & opportunities in daily work to improve search product
Responsiveness (velocity) to requests
Proactiveness in managing business unit assigned to you