Randstad Senior Product Specialist - Search Product Operations in San Bruno, California

Senior Product Specialist - Search Product Operations


San Bruno, CA

Date Posted:

Friday, October 14, 2016

Job Type:


Reference #:



Randstad Technologies

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Position Summary

We are looking for a strong individual with leadership skills who excels in product analysis and optimization. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:

  • Understand business flows, tools, trouble shoot and support product issues using tools.

  • Be the Search Product Expert (and champion within Labs) for one or more business units - understand levers that are specific for growing that business unit

  • Build and grow search (and browse) attributed revenue for the business unit

  • Manage relationship with business leads to build and collaborate with them on opportunities for their busines unit

  • Proactively monitor search/browse/category pages related opportunities/campaigns to build & grow business unit

  • Develop simple product requirements for tools and ad hoc projects

  • Be responsive to tactical product requests from business and various sakeholders

  • Coordinate issue resolution across business, business support analyst and functional teams in the context of specific issues.

  • Triage advanced issues, decide the priority of the issue based on SLA guidelines and resolve or initiate discussion with respective stakeholders

  • Manage relationship with level 1 support to improve their experience managing first line of support

Minimum Qualifications

  • Bachelor s Degree

  • 3 to 7 years of relevant work experience

  • Prior experience in lead role

Additional Preferred Qualifications

  • Experience in process optimization, product analyst, reporting and analytics.

  • Ability to summarize and present complex issues to a variety of audiences

How will this position be measured?

  • Growth of long term search attributed revenue for the business unit - identify opportunities and drive them to completion cross-functionally

  • Handling of short term tactical (high impact) requests from business

  • Identifying trends & opportunities in daily work to improve search product

  • Responsiveness (velocity) to requests

  • Proactiveness in managing business unit assigned to you

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