Randstad Member Assistance Advisor in San Antonio, Texas

Member Assistance Advisor


San Antonio, TX


US$ 16 per hour

Date Posted:

Saturday, October 15, 2016

Job Type:

Temp to Perm

Reference #:



Randstad USA Administration


What you ll be doing:

The general purpose of the Member Assistance Advisor is to protect the financial interests of the client by contacting members to collect and resolve all levels of delinquency for all products and lines of business. This is not a pure collections role, but one that works with members to understand and resolve delinquency issues in an effort to bring accounts current. This is a call center environment.

This is a Temp to Permanent opportunity.

Working hours: Monday through Friday, 8:00am til 5:00pm


--Negotiate payments on past-due accounts and secure single payments and ongoing payment plans in order to minimize loss to the client.

--Assist members in finding workable solutions to manage their debt, and to ultimately retain their ability to maintain or re-establish credit

--Required to follow all local, state and federal laws pertaining to loan verification and to the collection of delinquent payments.

--Experienced in the area of recovery specialization and assist in the oversight of recovery collection activity specifically for short sale negotiation or foreclosure review.

--Work directly with members, real estate agents and attorneys to negotiate sales and deficiency balances on home equity accounts.

--Responsible for reviewing incoming documentation to insure complete package requirements, and be familiar with the review of evaluations, title work, and mortgage closing documents.

--Required to assume collection activities in an effort to bring accounts into a current state, and make recommendations to assist with repayment of deficient balances.

Minimum Requirements:

--High School Diploma or equivalent.

--Similar position with minimum of one year of experience

Temp to Permanent opportunity.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.