Randstad Help Desk Analyst II in Saint Paul, Minnesota

Help Desk Analyst II

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job details:

  • location:Saint Paul, MN

  • date posted:Thursday, September 7, 2017

  • job type:Temp to Perm

  • reference:575268

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description

The Help Desk Technician II is responsible for responding to telephone calls, email and personnel requests for technical support. This position is a part of our Technology Operations Center (TOC) responsible for the 24x7 operation of the Company infrastructure. Shift needs may vary.

SHIFT: Please note, we are a 24x7 operation, so shift needs may vary. More than likely, the first 2-3 months would be on the day shift for training, but could include overnight hours in the future.

RESPONSIBILITIES :

· Identify, research and resolves technical problems

· Document, track and monitor problems to ensure timely resolution

· Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

· Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

· Correct application issues, solve network and security problems and identify common PC software and hardware problems

· Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware

· Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

· Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics

· Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software

· Perform other duties as assigned by management

EDUCATION & EXPERIENCE:

  • Associate degree

  • Minimum 1 year of related work experience required

  • Excellent organizational, written, and verbal communication skills

  • Computer literate and familiar with help desk procedures

  • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software

  • Ability to install and deploy Windows based computers

  • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint

  • Knowledge of Internet Explorer software usage and configuration

  • Ability to lift up to 60 pounds required

INTERVIEW PROCESS:

Phone interview with the hiring manager, and then, if needed, an in-person interview with the hiring manager and Sr. Director.